Store Policy and Regulations

All items, prices, and hours of operation are subject to change without notice. Your written purchase order will be considered an offer to purchase goods identified therein. Do not provide your financial information over email, unless we contact you with a special request.

Ordering Procedure

If you want to place an order, you proceed with the following steps:

Place the products in the shopping cart. As soon as you have added the products, go to the shopping cart and choose "proceed with checkout". You will now be taken to where you can enter your contact details. This is done in a safe environment. Once you fill out the details, click "Submit" and go through the 4 steps here:

- Step 1: Choose a shipping method
- Step 2: Review your address details
- Step 3: Choose a payment method
- Step 4: Confirm your order

As soon as your order has been placed we will do everything we can to deliver your goods as soon as possible.

Designer Accounts

All new accounts are subject to approval. Prepayment is required for all accounts either by credit card, wire transfer or check. All merchandises remain the property of Prime Classic Design Inc. in our warehouses until paid in full. All orders must be paid before we can ship them out. Please allow three (3) business days for the company check to clear before the order is confirmed. If you are applying for a "designer account" include your business name. Your company name address must appear on your check and match your account with the seller's permit information. Temporary, personal, and postdated checks are not acceptable. We will charge a fee of $30 for each returned check and we will no longer accept checks after a second returned check.

Special Orders

Special orders can be only canceled or changed within the first 48 hours of placing the order. All special orders take between twelve and sixteen weeks. Sometimes special orders may take longer. Please check the product's page for an updated average time frame. All delivery dates are approximate and can change due to production time frame, overseas loading plans, shipping schedule, or any other causes beyond our control. A deposit of at least 50% must be paid before a special order will be processed and 100% before it can be delivered.

Damages and Claims

Our shipping team takes the utmost care with your new furniture. At Prime Classic Design, we understand that a product may get damaged in transit. Claims for any omissions in shipments must be made in writing within 24 hours of receipt of merchandise. Failure to give us written notice within 24 hours shall constitute an irrevocable acceptance of the merchandise delivered. Any portions of shipment of goods that you retain for a period of 24 hours shall constitute an irrevocable acceptance of the merchandise.

Rest assured, we will stand behind you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. It is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged, please make sure the item inside is intact. Customers who sign for the delivery and do not notate "damage" assume responsibility if merchandise is damaged.

Manufacture Defects

We work with the best furniture makers who have the highest possible quality items. In the rare case of an issue, we will work with you to identify the cause, find a path for remediation, and ensure that the end result is up to the standards we expect from every interior design project. Any claims for factory fault should be emailed within 72 hours of receival. In addition to the brief description of the problem, 2-5 digital pictures should be included with the message. All manufacturing defects must be reported to us with a description of the issue. All claims take 2-5 days before the final answer.

Returns

You can return the furniture up to 30 days after the delivery date. Prime Classic Design Inc. reserves the right to examine and inspect all returned and exchanged items. Unauthorized returns will not be accepted. All merchandise that is returned to us must be packed in original boxes with original packing material. All returns are subject to the shipping fee. The shipping fee includes the freight charges that were paid in order to deliver the merchandise to your location and shipping it back. If an order was shipped from our warehouse and order cancellation is requested, it falls under our standard return policy with shipping charges.

Returns can be accepted within thirty days of receival. Merchandise that has been assembled will not be accepted for a refund. Products that are built-to-order (custom orders, special purchases) are not eligible for return. In the event if the order is requested to be returned due to damages or defects, it will fall under our standard return policy. Customers will be refunded via the same method in which the item was purchased or via check from Prime Classic Design Inc. Refunds via check are typically issued within 3 business days of final approval.

Getting a Catalog

In order to get a catalog, you should have an active account with our company, otherwise, the catalog must be purchased. The price of the catalog will be deducted from your first order.

Secure Processing with First Data™

First Data Payment Gateway enables online payment processing for our store using highly integrated e-commerce systems. We have established secure online transaction processing in a true one-stop-shop environment. We choose First Data because they provide much more than just payment processing. Our Payment Gateway offers a complete payments perspective, with information about data security regulations, fraud prevention information and tools, and a wide range of payment choices. We work with a number of partners to help our customers succeed.